Sir Rocco Forte

 

https://www.youtube.com/watch?v=H7H5mDR5CeU

 

Sir Rocco Forte used his 60 minutes to talk about all things hotel during his visit to China Exchange. From the challenges of creating a great service experience to refurbishing and designing the perfect place for a guest to stay, the audience got a mini masterclass in developing a brand; providing accommodation and some additional tips on building an empire.