Terms, Conditions & Privacy Policy

Terms and Conditions

By using the China Exchange website, you are agreeing to comply with the terms and conditions detailed below.

Use of Website

This website may be used for personal purposes and in accordance with these terms of use.

You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent. This includes, but is not limited to: text, images, video, documents, and any other media.

Privacy and Cookie Policy

China Exchange UK may collect data regarding you via our website chinaexchange.uk. This data includes:

  1. information, in the form of cookies, which may include details such as the IP address, referring website, browser, and other information of all visitors to this website. Data regarding your country of origin, language, and demographic information may also be provided depending on your personal internet settings. Information collected by our cookies does not identify you as an individual and does not link to any personal information you may provide via our contact or mailing forms. The data is used for statistical analysis to help us improve our site and our services to you. It is securely stored using Google Analytics. Any information collected will not be distributed to third parties unless we are obliged to do so under law;
  2. names and email addresses provided voluntarily by users via our contact form(s) and newsletter sign-up form(s). Any data you provide us will be held securely and follow the Data Protection Principles set out in the General Data Protection Regulations 2018. The data may be used by China Exchange UK to send you a reply or (if you opted to receive it) future marketing and electronic communication. You may unsubscribe from these emails at any time via the unsubscribe link on our newsletter or event invitation, or by emailing info@chinaexchange.uk. This information will not be distributed to third parties without prior consent unless we are obliged to do so under law.

Links to and from other Websites

This website contains links to third-party sites. These links are provided for your convenience to provide further information. The provision of a link to such a website does not indicate that we endorse the website. China Exchange UK is not responsible for the content of third-party sites. If you visit a third-party site via a link on chinaexchange.uk you do so at your own risk.

Any party wishing to link to this website are entitled to do so provided that the following conditions are observed:

  1. you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
  2. you do not misrepresent your relationship with this website or company;
  3. the website from which you link does not contain offensive or otherwise controversial content or content that infringes any intellectual property rights or other rights of a third party.


We take responsible steps to ensure that the information and material provided on this website is accurate and up-to-date at all times, however, we do not guarantee that all information and material is accurate or up-to-date. By using this site, you acknowledge that such information and material may contain inaccuracies and errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

All material on this website is provided without any warranty of any kind. You use the materials on this website at your own discretion.

How We Collect and Use Information

We collect the following types of information about you:

Information you provide us directly:

We may ask for certain information such as your name, email address, credit card details if you are booking a ticket with us directly or taking part in one of our programmes. We use this information to operate our events, activities and services.

Information we may receive from third parties:

We may receive information about you from third parties. For example, if you access our website through a third-party connection or log-in, for example, through Facebook, by “following,” or  “liking”, or when you book a ticket online through Ticket Tailor and paying through PayPal. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook user ID), and any information you have made public in connection with that service.

Marketing communications:

We use the information we collect or receive, such as your email address, to communicate directly with you about our activities.

China Exchange provides a regular newsletter used to let you know about our events, activities and news connected to our charity. Users can subscribe through the link on our website, when booking a ticket through Ticket Tailor, by completing a sign up form at China Exchange or over the phone. We will confirm your subscription via an email to the address you provided.

All mailing list details are held securely and in accordance with the GDPR 2018. No personal details are passed on to third parties or shared with companies / people outside of China Exchange. You may request a copy of personal information held about you by China Exchange by contacting our office.

Email marketing campaigns published by China Exchange may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply subscribers with more relevant content based around their activity.

Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign and you are welcome to contact the office by phone, email or the contact form on our website to let us know that you would like to be removed from our mailing list.

Sharing of Your Information

We will not provide your information to third parties without your consent.

Instances where we are required to share your information:

China Exchange will disclose your information where required to do so by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of China Exchange, our audience or others.

How We Store and Protect Your Information

Storage and Processing:

Other than your name and email address – if you consented to subscribing to our mailing list – no other personal details are stored by China Exchange. If you booked through Ticket Tailor, we can access information about your booking and can see the payment made for your ticket through PayPal. Should you have concerns about how PayPal use and store your personal information, please see their privacy policy. If we take your payment card information over the phone, this is entered into a credit card machine to process the transaction. Apart from your name and an email address to which we will send your tickets, we do not store your payment information.

Compromise of information:

In the event that any information under our control is compromised as a result of a breach of security, China Exchange will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from China Exchange, including the information or content contained therein. Please remember that when you use a link to go from China Exchange to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorise to access your User Content.